Last Updated: August 2026
At Rent A Driver Uganda, we understand that travel plans can change. Our Cancellation & Refund Policy explains the terms and conditions regarding driver hire bookings, airport transfers, private transportation services, cancellations, and refunds.
We aim to provide flexible transport solutions while ensuring our professional drivers and vehicles are properly scheduled and available for every customer.
Booking Confirmation and Payments
To confirm a driver hire or transportation booking, customers may be required to provide a deposit or make an agreed payment depending on the service requested.
Payments help us reserve professional drivers, vehicles, and transportation arrangements for your scheduled journey.
Cancellation by the Customer
If you need to cancel your booking, please notify Rent A Driver Uganda as soon as possible.
Refund eligibility depends on the time of cancellation before the scheduled service date:
More Than 14 Days Before Service Date
Customers may be eligible for a refund after deducting any non-refundable costs, processing charges, or expenses already incurred in preparing the service.
7–14 Days Before Service Date
Partial refunds may be available depending on the booking type, driver availability, and costs already committed.
Less Than 7 Days Before Service Date
Refunds may not be available because drivers, vehicles, and travel arrangements may already have been reserved.
No-Show or Failure to Use the Service
Customers who fail to appear for a scheduled service without prior communication will not be eligible for a refund.
Airport Transfer Cancellations
Airport transfers require advance planning to ensure a driver and vehicle are available at the requested time.
Customers should provide any flight changes or delays as soon as possible. We will make reasonable efforts to adjust the booking where possible.
Changes to Booking Details
Customers may request changes to:
- Pick-up location
- Drop-off location
- Travel dates
- Number of passengers
- Vehicle requirements
- Driver hire duration
We will do our best to accommodate changes depending on availability. Additional charges may apply if changes affect the original booking arrangement.
Early Termination of Driver Hire Services
For multi-day driver hire services, if a customer ends the service earlier than the agreed booking period, refunds for unused days are not guaranteed.
Any refund consideration will depend on the circumstances and costs already committed.
Cancellation by Rent A Driver Uganda
In rare situations, Rent A Driver Uganda may need to cancel or modify a booking due to circumstances beyond our control, including:
- Vehicle mechanical problems
- Driver emergencies
- Severe weather conditions
- Road closures
- Government restrictions
- Safety concerns
Where possible, we will provide an alternative driver, replacement vehicle, rescheduling option, or another suitable solution.
Refund Processing
Approved refunds will be processed using the original payment method where possible.
Refund processing times may vary depending on banks, payment providers, and international transaction procedures.
Travel Insurance
We recommend that customers have appropriate travel insurance covering unexpected travel changes, cancellations, delays, and personal belongings.
Rent A Driver Uganda is not responsible for losses resulting from circumstances beyond our reasonable control.
Contact Us
If you have questions regarding cancellations, refunds, or changes to your driver hire booking, please contact Rent A Driver Uganda through our official contact channels.
We are committed to providing reliable, safe, and professional driver hire services throughout Uganda.